Terms & Condtions

1. General Conditions of Purchase

These terms define the process of ordering, paying, delivering, refunding and claiming the product, copyright protection, and general terms of business when purchasing the products / services offered in this Internet store. ksc.aktiva-info.hr can be used for your private use without any charge for use, subject to the following terms and conditions. The seller is KRILO SHIPPING COMPANY, and the buyer is a visitor of these pages who fill in an electronic order and make a payment by debit / credit card or cash.

2. Purchasing Tickets

You will receive the purchased tickets on the e-mailbox you provided
when registering.

3. Order Procedure

Customer Orders Product Orders through Electronic Order Form. After the buyer orders the tickets, the tickets will be reserved for 30 minutes and payment confirmation will be available within that time. If payment is not made within 30 minutes, the purchase is canceled. A customer is considered to be any person who electronically orders at least one product, fill in the requested information and send the order. All prices are quoted in Croatian Kuna (HRK). The cards are ordered electronically by entering the number of desired cards in the foreseen location. Tickets are considered to be ordered at the time the customer chooses and confirms the payment method. Ticket purchase is final and no options for subsequent order changes.

4. Payment Procedure

The ordered product or service are paid on-line by one of these debit/credit cards: MasterCard®, Maestro® or Visa®.

5. Conditions of Delivery

The seller is obligated to send the buyer’s card to the email address at the moment he receives a receipt confirming the online transaction. If the customer does not receive a message from the card to the email address or the delivery note, after being sent, at the expected time, the buyer has the right to notify the seller in order to postpone subsequent posting to the email address. If the buyer refuses to accept the goods ordered by the seller, the seller has the right to request from the buyer the reimbursement of all costs related to the delivery.

6. Refund Policy and Conditions of Return

Instructions for Refund

Note:
Refunds for the purchased ticket are only possible in case of a delay in the departure of the vessel for which the ticket was purchased. The delay of navigation may be caused by boat failure or unfavorable weather conditions. If there is a basis for the refund, the money will be returned to the buyer’s account. The seller is not responsible for any errors made by the buyer and will not be considered as the basis for the full amount of money. Customer mistakes include: incorrectly selected date of navigation, wrongly selected relationship, or incorrectly selected maps. In case of cancellation, the deduction fee is 50% of the total amount of the bill. If you want to change the travel date, the deduction fee is 25% of the total amount of the bill. Refunds must be sent at least 24 hours before the scheduled trip.

Steps for Refund

Contact seller by filling out the form “Send inquery” with the following information: name of the buyer, order number, route, time and date of departure.

Seller will contact you regarding problems within a few days.

Terms and Conditions of Reklamacy and Return

Refund of money is only possible in the event of a delay in the departure of the vessel for which the ticket was purchased. The delay of navigation may be caused by defective or unfavorable weather conditions. Refunds are made by performing the steps listed on the Returns Refund link. If there is a basis for the refund, the money will be returned to the buyer’s account. The seller is not responsible for any errors made by the buyer and will not be considered as a basis for the refund. Customer mistakes include, but are not limited to, the incorrectly selected date of navigation, wrongly selected relationship, or incorrectly selected charts.

7. Frequently Asked Questions

I bought the tickets. What do I need to board the ship?

In order to enter the ship it is necessary to show and scan the code from the tickets purchased.

You can show tickets for the entrance in two ways:

You can print and show the contents of a web page that contains a QR code that is displayed after a successful payment or via an email link sent from the CorvusPay server.

You can also print a file racun.pdf which contains purchased tickets with barcodes. The file racun.pdf was also sent to your e-mail address.

Please do not print the QR code image across the entire A4 paper, because the QR code is then scaled and can not be scanned.

I can’t open file racun.pdf

If you’ve closed a webpage, you can always return it via the link in the confirmation e-mail you received.

After opening the page in the browser, right-click and select Print from the drop-down menu.

The print option window will open. Click here at the bottom of that window and the ticket will be printed.

8. Payment Security Statement

While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.

CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.

The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.

All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.

Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.

9. Privacy Policy

We are committed to provide service of protection of our customer’s personal data in a way that we collect only essential basic information about our buyers that are necessary for fulfilling our obligations. We also inform our customers about the way we collect information and regularly give customers an option about how their information will be used, including the possibility to decide whether their name should be included or omitted from the lists used for marketing campaigns.

All user information are strictly guarded and are available only to the employees who need those information for completing the job.

All our employees and business partners are responsible to follow the principles of confidentiality protection.

10. Copyright

The buyer / visitor undertakes not to copy and / or publish unauthorized any material subject to copyright or other intellectual property rights, without the express consent of the holder of such rights.

11. Jurisdiction of the Court

If the customer is dissatisfied with the decision of the reclamation procedure by ksc.aktiva-info.hr, he has the right to arbitration. For such a case the jurisdiction of the court in Split is contracted.

12. General Terms

KRILO SHIPPING COMPANY reserves the right to change these terms and conditions. The buyer is responsible for the accuracy and completeness of the information entered when purchasing the service provided by ksc.aktiva-info.hr The Internet store does not cover the costs you incur by using computer equipment and access to our site. In the event of a problem, please report it to our Contact Center (by phone or e-mail) to resolve it as quickly as possible.